Overseas customer payments
Once approved and enabled, share collection instructions that match the account details and permitted use.
GLOBAL COLLECTIONS · ACCOUNT APPLICATIONS AND RECEIPT QUERIES
Overseas collection accounts, receipt queries and reconciliation.
Register customer information, complete the required review and apply for a collection account. Use approved bank details to receive overseas trade or service payments, query receipt details, submit transaction documents and monitor review status.
ILLUSTRATION · NOT LIVE DATA
Collection records and transaction tracking
Customer payments → receipt records
Customer invoice3,200 USD
Service payments1,800 USD
Receipt record
REC—0013,200 USD
REC—0021,800 USD
REC—0032,600 USD
SERVICE OVERVIEW
Collection management and transaction reconciliation
Supporting documents
Submit required contracts, invoices and other documents for a receipt, then follow up on information requests and review results.
Collection records and net amount queries
Query receipt details and net collection amounts grouped by account and currency for reconciliation. Net collection amounts are distinct from available balances.
THE WORKFLOW
Account opening and collection workflow
Account applications require review. Available currencies, collection scope and documentation depend on approval.
- 01
Submit customer registration information
Provide business and associated individual information for the required identity verification and business review.
- 02
Apply for an account
Apply for the appropriate account service and query its review and activation status.
- 03
Follow incoming funds
Once enabled, share the correct account instructions and use receipt lists and details to follow payments.
- 04
Submit documents and reconcile collections
Submit transaction attachments when required and reconcile receipts with your business records.
Business use cases
Business use cases
Support daily business collections, payments and reconciliation.
Overseas customer receipts
Receive business customer payments using approved bank collection details and query receipt records and processing status.
Supporting collection documents
Submit supporting attachments when required for a collection and follow their review status.
ONBOARDING REQUIREMENTS
Collection account application requirements
Requirements vary by business type and account product.
Discuss your requirements- 01
Business profile
Prepare registration details, business activities and expected collection use cases.
- 02
Relevant individuals
Provide details and evidence for legal representatives and beneficial owners as required.
- 03
Transaction evidence
Keep contracts, invoices or other evidence ready for collection reviews and follow-up requests.
FAQ
Frequently asked questions
Review service availability, activation conditions and operating requirements.
Can I collect as soon as I apply?
Review and activation must be completed first. Confirm the account status, details and permitted use before sharing instructions.
How do net collections differ from available balances?
Net collections aggregate receipt records. Available balance represents funds currently available in a currency account. Check collection processing status and account balances separately; net collections are not a substitute for available payment funds.
Does every receipt need an attachment?
This depends on the product, transaction and review requirements. Submit the requested evidence against the relevant collection record.
Find the right cross-border payment services
Provide your business regions, currencies and payment requirements to confirm suitable services and integration options.